At Woof, we want you (and your furry friend) to be happy with your order. If something isn’t right, we’ll do our best to make it right.

Returns

We accept returns for items that are defective, damaged, or incorrect within 30 days of delivery.

Items must be unused, in their original packaging, and in the same condition you received them.

To start a return, email us at admin@woofshop.co.uk with your order number and details.

If your return is approved, we’ll send you a return shipping label and instructions.

Please note: items sent back without first requesting a return will not be accepted.

Damages & Issues

If your order arrives damaged, defective, or not as described, please contact us straight away with a photo and order number. We’ll replace it or issue a refund depending on the situation.

Non-Returnable Items

Some items cannot be returned, including:

Personalized or custom-made products

Gift cards

Sale items

Exchanges

Need a different item? The fastest way is to return the original, and once approved, place a new order for what you’d like.

Refunds

Once we receive and inspect your return, we’ll notify you if it’s been approved. If approved, you’ll be refunded automatically to your original payment method. Please note that banks and credit card companies may take a little time to process refunds.