Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

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What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.

How can I track my order?

🐾 Once your order is confirmed, you’ll get a tracking number by email. Use it anytime to check in and see where your package is on its journey to you.

Do you offer warranties on your products?

🐾 Right now, we don’t offer product warranties - but we’ve got your back with our easy return policy. If something isn’t right, we’ll help sort it out quickly.

What is your return and exchange policy?

💛 We want every order to feel just right. If you’re not totally happy, you can return or exchange your item within 30 days of receiving it. A few items (like custom or personalised goodies) may have special return rules, but we’ll always make things clear and easy.

Do you offer free shipping?

🐾 Yes! Free shipping is available on orders over a minimum spend (depending on your location). Check out our Shipping Policy for all the details - we keep it simple and surprise-free.

Didn't find what you were looking for? Feel free to contact us at any time.